Fisher House Foundation - Meeting Agenda
BUILT FOR PRESSURE

Fisher House Foundation
National Awareness Campaign

Date
Monday, March 2, 2026 at 1:00 PM
Presented To
David Coker, President
Mary B. Considine, Chief of Staff
Michelle Horn, Vice President of Communications
Lisa Kelley, Director of Digital Media
Presented By
Kelly Facer, Founder, Keel Media
Mort Greenberg, Head of Media Solutions, Keel Media
01
Demonstrate deep understanding of Fisher House's awareness challenge
02
Present Keel Media's proven capability to deliver measurable results
03
Outline our strategic approach for the 3-year campaign
04
Establish clear expectations for partnership and outcomes
The Challenge We're Solving
  • The awareness gap: Why families don't know Fisher House exists when they need it most
  • The occupancy problem: Underutilized houses while demand grows elsewhere
  • The donor disconnect: Support that doesn't compound over time
Why Keel Media Is The Right Partner
  • $300M in campaign delivery with 90%+ client renewal rate
  • Deep military and nonprofit sector expertise
  • Proven track record with mission-critical organizations
  • Strategic approach: Building systems, not just campaigns
Our 3-Year Strategic Plan
  • Year 1: Foundation - Testing, learning, and establishing presence
  • Year 2: Scale - Expanding what works, eliminating what doesn't
  • Year 3: Sustainability - Creating infrastructure that outlasts the campaign
  • Budget allocation and expected outcomes
Partnership Approach
  • Collaboration model with your internal team
  • Integration with existing vendors
  • Reporting cadence and decision-making process
  • Timeline from contract to launch
Q&A
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What Fisher House Foundation Needs

The Infrastructure Is Built. The Awareness Is Not.

You have 100+ Fisher Houses across the nation, with more in development. Funding is strong. The mission carries deep trust. But awareness remains inconsistent and often accidental.

01
COMPRESSED DECISION-MAKING
Families make lodging decisions during medical crises—under stress, with little time. If Fisher House isn't surfaced immediately, the opportunity is lost.
02
UNEVEN AWARENESS
Some markets operate at full capacity while others remain underutilized. The gap isn't capacity—it's awareness in the right places at the right moments.
03
REFERRAL BREAKDOWN
Hospital staff rely on habit and existing workflows. Without consistent reinforcement, Fisher House becomes an exception rather than standard practice.
04
DONOR DISCONNECTION
Supporters trust the mission but lose engagement when impact feels abstract rather than local and immediate.

We Don't Just Run Campaigns.
We Build Systems That Last.

$300M
Campaign Delivery
90%+
Renewal Rate
9+
Years Leading

$300M in campaign delivery across 20+ media properties including Defense News, Military Times, Sunset Magazine, TechCrunch, and Cheddar Financial News Network.

90%+ client renewal rate—standout performance achieved through exceptional execution and customer service at every level.

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Turning Awareness Into Infrastructure

National Consistency + Local Execution + Continuous Learning

YEAR 1: FOUNDATION
$1,150,000
Establish presence, fix obvious breakdowns, test and learn in real conditions
  • Phase 1: Onboarding & Discovery — Map referral pathways, identify underutilized houses, develop modular creative system
  • Phase 2: Soft Launch & Testing — Test messaging and channels in pilot markets, deploy hospital content modules, optimize weekly
  • Phase 3: Scaled Deployment — Expand media presence in priority corridors, launch donor initiatives, measure occupancy movement
  • Phase 4: Optimization — Concentrate spend on highest-performing markets, refresh creative, document best practices
YEAR 2: SCALE
$975,000
Expand what works, eliminate what doesn't, strengthen donor and referral programs
  • Scale successful tactics to additional markets
  • Retire underperforming approaches based on data
  • Deepen hospital enablement with refreshed tools
  • Expand brand ambassador network
  • Apply Year 1 learnings to improve efficiency
YEAR 3: SUSTAINABILITY
$875,000
Build durability so Fisher House teams can sustain performance independently
  • Shift from expansion to reinforcement
  • Refresh messaging without losing consistency
  • Refine systems for reduced external dependency
  • Strengthen playbook for long-term use
  • Transition campaign into operational infrastructure

TOTAL INVESTMENT: $3,000,000

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How We'll Reach The Right Audiences

Families & Caregivers

MOST TIME-SENSITIVE

  • Connected TV in feeder markets before crisis peaks
  • Paid social with expectation and planning messages
  • Contextual placements aligned to caregiving

Hospital Staff

GATEKEEPERS

  • Short TED-style video modules
  • One-page referral guides
  • Repeated exposure through professional channels

Military & Veteran Communities

AMPLIFIERS

  • Trusted voices and credible channels
  • Brand ambassadors with lived experience
  • Community-specific touchpoints

Donors & Supporters

LONG-TERM

  • Local storytelling tied to nearby Fisher Houses
  • Clear impact visibility
  • Fixed giving opportunities

Campaign Creative: The "Stay Close" Platform

Stay Close is not a theme—it's an instruction set reflecting standard practice.

Awareness later Awareness before crisis peaks
One-time campaigns Infrastructure that lasts
Static reporting Real-time optimization

✓ Predictable Referrals

Hospital staff consistently surface Fisher House as routine component of care delivery

✓ Increased Occupancy

Underutilized houses show measurable improvement as awareness reaches families in feeder markets

✓ Sustained Donor Engagement

Supporters stay connected through clear impact visibility and local relevance

"By the end of year one, awareness is no longer accidental or regional.
By the end of year three, this work becomes infrastructure, not advertising."